For issues with email, network, or telephone call the Technology Service Desk at (336)278-5200 or visit our IT Self-Service Portal at www.elon.edu/itsupport.

Hours of Operation

Requests are only processed during regular business hours:
Monday - Friday, 8am - 5pm

Requests sent outside of these hours will not be seen until the next business day.

Emergency Requests

During Business Hours
Call Facilities Management at (336)278-5500

Outside of Business Hours
Call Campus Safety and Police at (336)278-5555

Usage

If you do not get a confirmation email, the work request was not sent properly.

You can use this system to:

• Submit work requests online (One repair per request)
• Search specific work requests or work orders and check their statuses
• Receive e-mail notifications as requests are accepted and turned into work orders

Event Request

Before making a request, you must reserve a venue in advance using the 25Live reservation system.

To request professional technology support and staffing for campus events visit Event Technology Support.

When requesting support for an event, please submit your request while in the initial stages of planning the event to ensure availability. While we do our best to accommodate all requests, we're unable to guarantee support for requests submitted fewer than 10 days prior to an event. For events we're unable to support, we may recommend that you check out your own media equipment or request assistance from one of our approved vendors.

Please include the following information in your request to avoid rejection of your request:

• Event name
• Event date
• Event start and end time
• Room reservation times
• Will there be food (do not need to know where it is coming from, just need to know that there will be food there), if so what times will it be served
• All details needed for setups (# of tables, # of chairs, podium, etc.)

Additional Instructions

For additional instructions you can:

• Check out the FIXit training video
• Download the FIXit manual
• Visit the Facilities Management website
• Call the Facilities Management office at (336)278-5500